Success story
Bie Geurten Lunchroom
"Everything works as it should, which provides peace of mind during busy times."
Place:
Valkenburg, Netherlands
From shop floor to hospitality industry
Two years ago, Daan joined the business, with no experience in the hospitality industry, but with a great deal of enthusiasm. “I never thought I would enjoy the hospitality industry so much,” he says. “The contact with people, the atmosphere, that's what makes this job really my thing.” Even learning to walk with a tray, something he had practised in the garden, he took up with complete confidence. “I was really worried about that at first,” he laughs. “But now it's going fine.”
From baker to Mr. Sunshine
While their father already knew that running a bakery was hard work, the lunchroom turned out to be even more intense. “You're visible all day long,” says Daan. “You always have to be friendly and solve everything with a smile. That takes energy, but it also makes it fun and lively.” In the bakery, you could still work in the background for a while, he says, but in the lunchroom, you're constantly in the spotlight. “You have to be Mr. Sunshine all day long,” he laughs. “Even when you're tired or it's busy. But that's exactly what I've come to enjoy about it.”
Working smarter with systems
“The till is incredibly important. About seventy per cent of payments are made by PIN, so the system just has to be reliable,” says Daan. That's why he and his brother Jim chose Roltex's solutions. They work with a modern checkout system, screens at the bar and in the kitchen and with the personnel planner. “The automation runs smoothly,” he adds. “Everything works as it should, and that gives peace of mind at busy times.”
The staff planner also ensures peace of mind when it comes to scheduling. “Shifts can be easily entered and you hardly need to make any adjustments,” he explains. “The team can simply view their schedule in the app, which is extremely convenient.”
Social media that works
Lunchroom Bie Geurten is also visible and active on social media. The content is provided by Roltex Studio, including photography and vacancies. Daan clearly sees an effect of this: “We even notice that people are asked more often if they can come and work with us,” he says. So the right look not only helps to attract guests, but also to find staff.
Collaboration as it should be
What Daan particularly appreciates about Roltex is the way they work together. “We are taken seriously,” he says. “You don't need to have an IT background; the system is just very user-friendly. And if we have any questions, we get help right away. That's really nice.”
More success stories
These customers have gone before you. They are happy to share their success stories with you!
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